Operations Discipline helps to create a culture of innovation and continuous improvement in an operation, whether it is manufacturing, distribution, service, or retail. Operations Discipline is comprised of the three elements:
Let’s take a look at Systems/processes. An operational environment is comprised of a series of processes that, taken together, represent the system that delivers what the customer wants, when they want it, at the lowest possible cost. Companies need to acknowledge those processes as building blocks in order to identify opportunities for continuous improvement.
Every process needs to have an owner who is accountable for the performance of the process. Each process has inputs, outputs and methods which taken as a whole represent the vital elements of how the operations perform. Improvement can only occur in an environment where the processes are clearly defined and understood.
The first step in developing Operations Discipline is to develop a clear understanding of 1) the basic processes, 2) the expectation of how they should be working, and 3) how they are currently working. This reveals the gaps where continuous improvement can be applied to achieve greatness in the operations organization.
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