Operations Payoff

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Some of the Best Measures Aren’t Numbers

Most companies measure their progress in numbers – revenue growth, profit growth, EBITDA, shipped on time, market share and so on, but actually, some of the best measures are reputation, trust and relationships. In my book, 1 + 1 = 100: Achieving Breakthrough Results Through Partnerships, I propose that two keys to developing trust in partnerships are knowing what is expected and knowing how each partner is doing.

My friend and business confidant, Val Wright, suggests that one exercise to know how you’re doing is to list the three traits that set you apart from your competition, and the top sound bites or phrases that you’re known for.

Reputation speaks loudly for your partners both within your company and externally. Have you heard Ralph Waldo Emerson’s phrase, “What you are doing speaks so loudly, I cannot hear what you say?”

Trust and relationship are the foundations of strong partnerships. If you want to measure how you’re doing, check your reputation. It speaks volumes!


© 2017 – Rick Pay – All Rights Reserved.


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