Videos

Three Big Changes That Our Clients Make

Our clients achieve rapid improvement in growth and profitability. Rick Pay explains the three biggest changes clients experience.

How Can Leaders Drive Accountability?

Leaders are responsible for setting standards and expectations. Here’s how strong leaders drive accountability.

What Gets Measured Gets Managed

Setting up key performance indicators (KPIs) ensures that things get done. If something is important, measure progress and results.

What Operations Discipline Can Do for You

Rick Pay tells the story of how one company took their shipped-on-time rate from 24% to over 90% by implementing the three tenets of Operations Discipline: Processes, Rules and Accountability.

Revolution Before Evolution for Successful Change Management

Rick Pay shows why going for big results right out of the starting gate is the best way to launch a change initiative.

Three Steps to Great Supplier Partnerships

In a great supplier partnership, you become the supplier’s most valued customer and they in turn offer you world class pricing. Rick Pay outlines three steps to achieve this.

How Managers Can Drive Change

Rick Pay shares an example of a client whose dedicated and enthusiastic manager drives a change initiative that really works.