Operations Payoff

Rick's Blog - your source for news and insights into Operations and Supply Chain Management.

Success can be the kiss of death for businesses. Many businesses suffer from what I call “profit disease” – sales are growing, profits are good, … Continue reading

To address client questions and to compile best practices in a concise, convenient format, I’ve published two e-booklets, “Leadership Excellence,” and “Creating an Action Imperative®,” … Continue reading

Once, on a warehouse tour, I saw items sitting on the receiving dock that had been there for four days. No one knew they were … Continue reading

As we move into 2014, we look back on our experiences from the past year. We’ve talked to many people and gotten a lot of … Continue reading

I often see companies become complacent to the degree that their improvement efforts stop and their performance eventually begins to decline. I have written about … Continue reading

One of the three legs of an Action Imperative™ is culture, the system of beliefs, behaviors, expectations and values that steer the company. In her … Continue reading

Many companies have a framed copy of their mission statement hung proudly in their reception area for all to see. It will often say something … Continue reading

One of my favorite TV programs is CBS Sunday Morning. I enjoy having a cup of coffee and watching the topics they cover, often learning … Continue reading

  As we witness the aftermath of superstorm Sandy all eyes are on leaders like New Jersey Governor Chris Christie and New York City Mayor … Continue reading

Why is it that while so many top executives know what actions they should take to improve the performance of their companies, the changes they … Continue reading